Refund Policy

This document outlines the rules and terms governing payment and refunds for courses offered by Interval Learning Platform (“Interval”). By making a payment toward any course, parents and students (“Participants”) acknowledge and agree to abide by the refund policy stated herein. No disputes or claims regarding refunds will be entertained once payment has been made.

1. Withdrawal of Admission

Participants intending to withdraw from a course at any stage of the process must submit a formal written request via email to the Client Relations Officer at hello@intervaledu.com.

A. Refund Policy for Bank/UPI/Cash Payments

1. Admission Fee: Non-refundable under all circumstances.
2. Within 10 Days of Payment: Full refund of the total course fee upon receipt of a cancellation request within 10 days from the payment date.
3. Between the 10th and 30th Day of Payment: Refund issued after deducting charges for sessions completed. Cancellation requests must be received before the 30th day from the payment date.
4. Between the 30th and 50th Day of Payment: Refund issued after deducting charges for sessions completed, GST, and 10% for administrative and technology utilization fees.
5. After 50 Days of Payment: No refunds shall be processed.
6. For group sessions, the program start date shall be considered instead of the payment date.

B. Refund Policy for Students Below 6 Years of Age

1. Within 10 Days of Program Commencement: Full refund of the total fee paid.
2. Between the 10th and 30th Day of Program Commencement: Refund issued after deducting charges for sessions completed.
3. Between the 30th and 50th Day of Program Commencement: Refund issued after deducting charges for sessions completed, GST, and 10% for administrative and technology utilization fees.
4. After 50 Days of Program Commencement: No refunds shall be provided.

C. Refund Policy for EMI Transactions

For transactions made through EMI, the only differences from other payments like bank / UPI / Cash are:

1. Processing Fee: A 5% of sales amount as administrative and processing fee will be deducted from the refund.
2. Loan Responsibility: In cases involving third-party loans, the Participant is solely responsible for loan closure. Interval shall not engage with or resolve disputes concerning loan providers.

D. Deductions from Refund

1. The cost of books or course materials purchased as part of the program shall be deducted from the refund amount.
2. Courier charges for dispatching books or materials shall also be deducted.

2. Special Refund Cases

A. Health Conditions

Refund requests due to severe health conditions preventing course continuation must be supported by an official medical certificate. Such cases are subject to approval by Interval’s management, whose decision shall be final.

B. Natural Calamities

Participants or their immediate family affected by natural calamities may request a refund. Refunds will be issued after deducting charges for completed sessions. Documentation substantiating the claim is required for approval.

3. Non-Refundable Scenarios

No refund shall be processed in the following instances:

1. Attendance: Failure to maintain a minimum attendance of 90%.
2. Disciplinary Violations: Expulsion due to misconduct or non-compliance with Interval’s code of conduct.
3. Connectivity Issues: Inability to attend classes due to internet issues or personal absenteeism.
4. Parental Non-Cooperation: Non-responsiveness to feedback or evaluations by Interval.
5. Ineligibility or Rule Violations: Failure to meet eligibility requirements or comply with policies.
6. Personal Withdrawal: Withdrawal after the refund eligibility period.
7. Course Expiry: Exceeding the course expiry period.
8. Personal Issues: Refunds shall not be granted in cases where a student’s non-cooperation, lack of parental availability, student unavailability, parental miscommunication, enrolment in another institution, technical or device-related issues, financial constraints, or any other similar circumstances hinder the continuation of the enrolled program.
9. Non-Academic Courses: Refunds shall not apply to non-academic courses priced below INR 5000.

4. Course Transfer & Expiry

1. Participants unable to continue a course may transfer their enrollment to another individual with prior approval from the Client Relations Officer. Transfers must occur within the course expiry period.
2. The course expiry period shall be communicated during student induction by the Client Relations Officer.

5. Refund Processing

1. Approved refunds will be processed within 21 working days from the date of approval.
2. Evaluation and resolution of refund requests may require up to two weeks. Participants are required to cooperate during this period.
3. Refunds arising from tutor/trainer issues require Participants to allow up to three trainer substitutions to identify a suitable match.
4. Refunds will not be transferred to NRE bank accounts.
5. Bank transactional charges will be deducted from the refund amount.

6. Final Authority

All decisions regarding admissions, fee payments, and refunds are at the sole discretion of Interval’s management. Matters not expressly covered herein shall be interpreted and resolved by Interval, whose decision shall be final and binding.

7. Jurisdiction

This policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Kozhikode, Kerala, India.

By enrolling in a course and making the requisite payment, Participants confirm their understanding and acceptance of the terms and conditions stated herein.